We accept all major credit and debit cards, as well as secure checkout through Stripe and PayPal.

For added flexibility, we offer installment payments through Afterpay at checkout. This allows you to split your purchase into interest-free payments while receiving your piece right away.

All transactions are securely processed to ensure a safe and seamless shopping experience.

Because each piece at Ivy & Emeralds is carefully curated and one of a kind, we encourage you to review all photos and descriptions thoughtfully before purchasing. That said, we understand that buying jewelry online is more difficult than trying a piece on in a store, and we are happy to offer returns under the following terms.

Return Window:

Return requests must be made within 3 business days of delivery.

Approved returns must be shipped back within 5 business days of the delivery date.

Return Conditions:

To be eligible for a return:

• The item must be in its original, unworn condition

• All original packaging must be included (for the safety of the piece)

• The piece must not have been altered, resized, or modified in any way

Once received and inspected, a refund will be issued to the original form of payment.

Return Shipping:

The customer is responsible for all costs associated with returning an item, including:

• Return shipping fees

• Insurance for the full purchase price

• Signature confirmation

We strongly recommend insuring the return package. Ivy & Emeralds is not responsible for items lost or damaged in return transit.

Original shipping charges are non-refundable.

Many of our pieces are vintage or antique and may show subtle signs of age consistent with their history. We do our best to photograph and describe each piece accurately and transparently.

If you have questions before purchasing, please reach out. We are always happy to provide additional photos or details so you can feel confident in your decision.

We currently ship within the United States, Canada, and the United Kingdom.

United States

We are pleased to offer complimentary insured shipping within the United States.

All domestic orders are shipped via USPS Priority Mail and include full insurance. Purchases over $450 require signature confirmation for secure delivery.

Canada & United Kingdom

International shipping rates are calculated at checkout based on destination and package value.

Orders are shipped via USPS Priority Mail International and include tracking and insurance where available.

Please note that buyers are responsible for any customs duties, VAT, taxes, or import fees required by their country. These charges are determined by your local customs authority and are not collected by Ivy & Emeralds.

We do not currently offer resizing services. As a small business, we focus on carefully sourcing and presenting each piece as-is. Most rings can be resized by a trusted local jeweler. Some styles, like simple bands, are typically more straightforward, however eternity bands, delicate antique settings, or rings with stones set all the way around may not be suitable for resizing. Because pre-loved rings can sometimes have slight quirks in how they sit on the finger, we recommend trying the ring on in person before making any resizing decisions. We’re always happy to offer guidance if you’re unsure.

We take metal content seriously and want you to feel confident with your purchase. When a piece is hallmarked, we reference those stamps, and when it’s not, we verify using traditional acid testing. This is a standard jeweler’s method where a tiny, controlled test is done on an inconspicuous area to confirm gold or silver purity. It does not impact the look or wearability of the piece. Our goal is always to represent

Gemstones are evaluated based on their physical and visual properties, including color, cut, inclusions, and overall character, and are identified to the best of our knowledge using standard gemological practices. Diamonds are tested using a diamond tester to help confirm their authenticity. When appropriate, we will clearly note if a stone is synthetic, created or a simulant. Our goal is always to represent each piece as accurately and transparently as possible